Información de envío para Indonesia

General Information

Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.

To find out if you need additional licenses or permits to import the items, please check with your local customs office.

Customs Information

Import tax and duties will be imposed on orders with the total value exceeding $3 USD.

For information about customs, import duties, etc., visit: Indonesian Customs and Excises

Restrictions

According to Indonesia Customs regulations, the quantity limit for supplements is 5 items per order. The maximum total quantity is 20 items per order. The following substances are not allowed to be imported into Indonesia: poppy seed, hemp, DHEA.

Shipping

The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.

For UPS and DHL, you may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee. You will be billed directly from the carrier of your choice.

Carrier	Order limit	Tax & Duties	Tracking	Contact Info
Rincos/JNE	Max weight: 4.5 kg (10 lbs)	Included	Full tracking	Rincos Customer Service: +62 821 2340 9673 JNE Customer Service: +62 21 2927 8888
Ninja Express	Max weight: 4.5 kg (10 lbs)	Included	Full tracking	Ninja Express Customer service: [email protected] +62 21 2926 4120
UPS	Max weight: 68 kg (150 lbs)	Not included - may be collected at delivery	Full tracking	UPS Express Customer Service: +62 21 2753 4884
DHL	Max weight: 68 kg (150 lbs)	Not included - may be collected at delivery	Full tracking	DHL Express Customer Service: +62 21 7917 3333

*Customers must provide a copy of the following documents in order to clear their order from customs:

1. A copy of your citizen ID card or passport
2. Invoice or proof of payment

Contact Us

Click here to contact iHerb's customer service.